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Broadband Retentions leaving Virgin question - Price increase

weimaraner95 said:
Yes and no , his double the speed was just an expression based on us being on 250mb , The contract was setup for 500mb but I had to send him proof of being on 250mb for it to be accepted. They don't even do 250mb.
So the next available package above 125 was 150 in our case.

Let's hope VM offer me something good , as I also bollocks this up , VM offered a free upgrade in Dec to 250mb for 3months and never did it .
Click to expand...
Thing is, if YouFibre is available, then you have other options open to you.

See what other providers can offer.

Failing that, can't you just take the 150mb for £21.69 it's still an upgrade over VM and means no price rise (£3.50) in April.
 
weimaraner95 said:
Yes and no , his double the speed was just an expression based on us being on 250mb , The contract was setup for 500mb but I had to send him proof of being on 250mb for it to be accepted. They don't even do 250mb.
So the next available package above 125 was 150 in our case.

Let's hope VM offer me something good , as I also bollocks this up , VM offered a free upgrade in Dec to 250mb for 3months and never did it .
Click to expand...
Whatsapp them, thats how I got it.
 
cokeaddict said:
Thing is, if YouFibre is available, then you have other options open to you.

See what other providers can offer.

Failing that, can't you just take the 150mb for £21.69 it's still an upgrade over VM and means no price rise (£3.50) in April.
Click to expand...
True i had EE and Vodaphone available in my area.

Both more expensive.
 
weimaraner95 said:
Gonna WhatsApp them in the morning,

@Ferret.
Hi mate, you mentioned they price matched your VM bill of £20 something, did the contract email have this price on it or the standard price.
Click to expand...
They need to see your last VM bill to price match.

Standard 500-500 price is £29.99

My first bill from Youfibre was £29.99 my second bill was £20.67 with a discount to the sum of the overpaid first bill.
 
Well that was crap £31 for 250mb BB only
Or 250mb £20.99 with an O2 SIM £6 total £ 26.99.
I said I only want a BB deal and they said no worries
I see and I understand you regarding the sim. No worries, it's completely fine if you don't use the sim. Simply keep it in to take advantage of the best price as this is a promo that ties up with o2.

So I'd be getting charged but no using it was the only way .

Tuesday notice goes in
 
weimaraner95 said:
Well that was crap £31 for 250mb BB only
Or 250mb £20.99 with an O2 SIM £6 total £ 26.99.
I said I only want a BB deal and they said no worries
I see and I understand you regarding the sim. No worries, it's completely fine if you don't use the sim. Simply keep it in to take advantage of the best price as this is a promo that ties up with o2.

So I'd be getting charged but no using it was the only way .

Tuesday notice goes in
Click to expand...
You also have the monthly £3.5 price rises in April and the following April.
The YouFibre 500mb deal is probably the best deal with a speed upgrade.
 
I should have just put the cancellation in , she just checked and it's tomorrow not Tues when 30:days hits . So doesn't look like CS in what's app will offer anything. Last resort retentions ring
 
WhatsApp today I had to options
1.follow one touch switch or
2.30 days notice
Notice gone in. Offers today were worse .

Next bill they said will be £14.64 shame I couldn't use that to get Youfibre with.
 
How does volt work and taking an 02 SIM , yes I know they upgrade but am I stuck on a contract with the SIM card . I believe you can keep the BB virgin benefits if you leave O2 but what's the score with an actual 02 SIM contract
 
weimaraner95 said:
How does volt work and taking an 02 SIM , yes I know they upgrade but am I stuck on a contract with the SIM card . I believe you can keep the BB virgin benefits if you leave O2 but what's the score with an actual 02 SIM contract
Click to expand...
If you leave 02, you keep the Volted broadband until end of contract/renewal, if you leave Virmin, you keep the volted 02 benefit until end of contract / renewal.

Keep in mind, you will get hit with the annual price rise twice, once from Virmin and again from 02.
 
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