Get the Best IPTV Service
Broadband - Retentions leaving Virgin question - Price increase | Page 67 | Techkings

Broadband Retentions leaving Virgin question - Price increase

Got about 5 different phone calls back from retentions and they all offered the same deal, must be getting alot stricter on their discounts
 
I did put the NEW bold font. Sorry if I wasn't clear enough.
Yes I know you did, but point is, if I had renewed or signed up as a new customer it would have been before that date, so would have still be subject to the CPI + 3.9%

They will instead put the prices up £3.50 every April on the new contracts after 17th Jan, which is more than the the CPI + 3.9% was last year (on the package I was on).
 
The Yodel point in my area is inundated with Virgin equipment returns.

I've mention before Virgin was all we had in our area for 25 years or more and it seems like most of the area is jumping ship.

These rises they force on you will end up not working for them, more and more will leave and bounce between who ever is cheaper at renewal time.
 
The Yodel point in my area is inundated with Virgin equipment returns.

I've mention before Virgin was all we had in our area for 25 years or more and it seems like most of the area is jumping ship.

These rises they force on you will end up not working for them, more and more will leave and bounce between who ever is cheaper at renewal time.
Same here 25 yrs Telewest/VM on dial up , max speed we have ever got is 250mb , they are seriously going to have to give better deals , for so long had the monolpy. Not even going to haggle , if they can't beat the competition in the first offer I'm off .
 
Just been stopped in the street by Youfibre , ask etc who we with and what we paying, contract notice with ,VM going in on Tues ,
YF guy said they can set us up say for the 20th ( planned installation) if Virgin can't offer us a deal. Not sure what to do , wait it out with Virgin ? See what they offer?

Guy is calling back later this evening, missus will be in then.

I and the kids ( 17& 22 ) want fastest speed & ££ , missus wants cheapest deal regardless of speed.

We are currently on 125mb @£21.69, he said he could double the speed for the same price. On the flyers and website they only advertise 150mb £23.99500mb £28.99 900mb £31.99.
 
Last edited:
Just been stopped in the street by Youfibre , ask etc who we with and what we paying, contract notice with ,VM going in on Tues ,
YF guy said they can set us up say for the 20th ( planned installation) if Virgin can't offer us a deal. Not sure what to do , wait it out with Virgin ? See what they offer?

Guy is calling back later this evening, missus will be in then.

I and the kids ( 17& 22 ) want fastest speed & ££ , missus wants cheapest deal regardless of speed.

We are currently on 125mb @£21.69, he said he could double the speed for the same price. On the flyers and website they only advertise 150mb £23.99500mb £28.99 900mb £31.99.
When he calls back, tell him the mrs said your an idiot and your on 1gig not 150mb, see if they will offer you the 900mb for £21.69 instead.
 
Just been stopped in the street by Youfibre , ask etc who we with and what we paying, contract notice with ,VM going in on Tues ,
YF guy said they can set us up say for the 20th ( planned installation) if Virgin can't offer us a deal. Not sure what to do , wait it out with Virgin ? See what they offer?

Guy is calling back later this evening, missus will be in then.

I and the kids ( 17& 22 ) want fastest speed & ££ , missus wants cheapest deal regardless of speed.

We are currently on 125mb @£21.69, he said he could double the speed for the same price. On the flyers and website they only advertise 150mb £23.99500mb £28.99 900mb £31.99.
I pay VM £20.20 for M250 and a stream box.
 
Ah bollocks , Missus took the call as it's in her name and she needs to send over contracted speed and price to get the deal
Offered 500mb for £21.76 , he offered to double speed from 250mb to 500mb .
Install date 19/2/25
Problem is we are on ,125mb not 250mb . ffs

Guess I'll have to contact him and explain, and cancel unless they can honour it

I asked him for other prices and it was the usual ££
They don't do 250mb so what's the odds on giving me the 500mb for £21.76

@Ferret. Did the email you got stating the package show full price with all discounts , equating to £20 67 or on your later bills

Bugger , they can only do the next speed up from 125mb: so 150mb ,
 
Last edited:
Ah bollocks , Missus took the call as it's in her name and she needs to send over contracted speed and price to get the deal
Offered 500mb for £21.76 , he offered to double speed from 250mb to 500mb .
Install date 19/2/25
Problem is we are on ,125mb not 250mb . ffs

Guess I'll have to contact him and explain, and cancel unless they can honour it

I asked him for other prices and it was the usual ££
They don't do 250mb so what's the odds on giving me the 500mb for £21.76

@Ferret. Did the email you got stating the package show full price with all discounts , equating to £20 67 or on your later bills

Bugger , they can only do the next speed up from 125mb: so 150mb ,
Did you try to argue it, saying that he offered to double the speed and now they saying they can't ?
 
Did you try to argue it, saying that he offered to double the speed and now they saying they can't ?
Yes and no , his double the speed was just an expression based on us being on 250mb , The contract was setup for 500mb but I had to send him proof of being on 250mb for it to be accepted. They don't even do 250mb.
So the next available package above 125 was 150 in our case.

Let's hope VM offer me something good , as I also bollocks this up , VM offered a free upgrade in Dec to 250mb for 3months and never did it .
 
Back
Top
Flash Sale Popup