Broadband Retentions leaving Virgin question - Price increase

[Ferret.]

Youfibre pay upto £300 for early exit fees.

Claiming it could not of gone any smoother.

 

[weimaraner95]

Youfibre pay upto £300 for early exit fees.

Claiming it could not of gone any smoother.

Yeah I know but rather than just leave want to see what VM offer me to stay.

Did VM not contact you at all other than your final bill

 

[Aristotle]

@weimaraner95
VM retention offered me 250M for £29 a month and I declined because Vodafone was cheaper with their 910mb service at the time.

 

[cokeaddict]

@weimaraner95
VM retention offered me 250M for £29 a month and I declined because Vodafone was cheaper with their 910mb service at the time.

My renewal offer was the same £28.28 I was already paying but + the CPI + 3.9% in April.

As said, retentions didn't offer me anything or call me.

 

[manic01]

Yeah I know but rather than just leave want to see what VM offer me to stay.

Did VM not contact you at all other than your final bill

I got offered on WhatsApp 250M for £20.20, never bothered to haggle

 

[jigger121]

Got about 5 different phone calls back from retentions and they all offered the same deal, must be getting alot stricter on their discounts

 

[Corby]

My renewal offer was the same £28.28 I was already paying but + the CPI + 3.9% in April.

As said, retentions didn't offer me anything or call me.

The 3.9% + CPI is now illegal as of 17th Jan. They have to give you a specific £ and pence figure in new contract increases
Statement: Prohibiting inflation-linked price rises

 

[cokeaddict]

The 3.9% + CPI is now illegal as of 17th Jan. They have to give you a specific £ and pence figure in new contract increases
Statement: Prohibiting inflation-linked price rises

Only on new contracts after that date, if you singed up before / renewed before that, then you still get the the CPI + 3.9%

 

[Corby]

I did put the NEW bold font. Sorry if I wasn't clear enough.

 

[cokeaddict]

I did put the NEW bold font. Sorry if I wasn't clear enough.

Yes I know you did, but point is, if I had renewed or signed up as a new customer it would have been before that date, so would have still be subject to the CPI + 3.9%

They will instead put the prices up £3.50 every April on the new contracts after 17th Jan, which is more than the the CPI + 3.9% was last year (on the package I was on).

 

[Ferret.]

The Yodel point in my area is inundated with Virgin equipment returns.

I've mention before Virgin was all we had in our area for 25 years or more and it seems like most of the area is jumping ship.

These rises they force on you will end up not working for them, more and more will leave and bounce between who ever is cheaper at renewal time.

 

[weimaraner95]

The Yodel point in my area is inundated with Virgin equipment returns.

I've mention before Virgin was all we had in our area for 25 years or more and it seems like most of the area is jumping ship.

These rises they force on you will end up not working for them, more and more will leave and bounce between who ever is cheaper at renewal time.

Same here 25 yrs Telewest/VM on dial up , max speed we have ever got is 250mb , they are seriously going to have to give better deals , for so long had the monolpy. Not even going to haggle , if they can't beat the competition in the first offer I'm off .

 

[weimaraner95]

Just been stopped in the street by Youfibre , ask etc who we with and what we paying, contract notice with ,VM going in on Tues ,
YF guy said they can set us up say for the 20th ( planned installation) if Virgin can't offer us a deal. Not sure what to do , wait it out with Virgin ? See what they offer?

Guy is calling back later this evening, missus will be in then.

I and the kids ( 17& 22 ) want fastest speed & ££ , missus wants cheapest deal regardless of speed.

We are currently on 125mb @£21.69, he said he could double the speed for the same price. On the flyers and website they only advertise 150mb £23.99500mb £28.99 900mb £31.99.

 

[browney]

I'd go with YF over VM, £28pm for 900 symmetrical. You could even get a deal for your first year.

 

[cokeaddict]

Just been stopped in the street by Youfibre , ask etc who we with and what we paying, contract notice with ,VM going in on Tues ,
YF guy said they can set us up say for the 20th ( planned installation) if Virgin can't offer us a deal. Not sure what to do , wait it out with Virgin ? See what they offer?

Guy is calling back later this evening, missus will be in then.

I and the kids ( 17& 22 ) want fastest speed & ££ , missus wants cheapest deal regardless of speed.

We are currently on 125mb @£21.69, he said he could double the speed for the same price. On the flyers and website they only advertise 150mb £23.99500mb £28.99 900mb £31.99.

When he calls back, tell him the mrs said your an idiot and your on 1gig not 150mb, see if they will offer you the 900mb for £21.69 instead.

 

[manic01]

Just been stopped in the street by Youfibre , ask etc who we with and what we paying, contract notice with ,VM going in on Tues ,
YF guy said they can set us up say for the 20th ( planned installation) if Virgin can't offer us a deal. Not sure what to do , wait it out with Virgin ? See what they offer?

Guy is calling back later this evening, missus will be in then.

I and the kids ( 17& 22 ) want fastest speed & ££ , missus wants cheapest deal regardless of speed.

We are currently on 125mb @£21.69, he said he could double the speed for the same price. On the flyers and website they only advertise 150mb £23.99500mb £28.99 900mb £31.99.

I pay VM £20.20 for M250 and a stream box.

 

[weimaraner95]

Ah bollocks , Missus took the call as it's in her name and she needs to send over contracted speed and price to get the deal
Offered 500mb for £21.76 , he offered to double speed from 250mb to 500mb .

Problem is we are on ,125mb not 250mb . ffs