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Broadband Retentions leaving Virgin question - Price increase

weimaraner95 said:
Get disconnected tomorrow, tried chat. What's app , nothing , offers vary from £32 to £50.
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Sometimes if you have not accepted their offer via the retentions call you will not get anything better. I know i had to leave because they would not agree to what i was looking for. I am now with 3 5g home broadband on a month-by-month basis. Do you have any 5g signals where you live.
 
lancable said:
What option is it offering you in your account
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No offers on our acct , click to see upgrades or view your offers just send us to the crappy chat bot , £45 quid for 250mb or a bundle at £39. Asked them CS to fill a form for a call back and said can't do that there end , CAN'T do outbound call, but would put me through customer relations ws in that queue for 7;hrs before they cut us off,

Assume we have gone. Cya lads
 
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kegnkiwi said:
Sometimes if you have not accepted their offer via the retentions call you will not get anything better. I know i had to leave because they would not agree to what i was looking for. I am now with 3 5g home broadband on a month-by-month basis. Do you have any 5g signals where you live.
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No 3 in are area
 
I may have asked before , the 02 volt deal can anyone in your household be eligible to upgrade the virgin media side or does it have to be the same bill payee
 
It was various offers
£50 for £250mb on chat
£45 basic TV 250mb chat
£39 as above Inc Phone line chat
£42 350mb what's app
£32 for 250mb WhatsApp
Usual bluff best offer already discounted.
Jesus only want 250mb
 
weimaraner95 said:
It was various offers
£50 for £250mb on chat
£45 basic TV 250mb chat
£39 as above Inc Phone line chat
£42 350mb what's app
£32 for 250mb WhatsApp
Usual bluff best offer already discounted.
Jesus only want 250mb
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Cancel the Disconnect.
Wait 1 week, then Cancel Again.

This Starts the 1 month Disconnection Process Again.
Retentions will Call you back.

Thats what I did.
They Called back, and Offered me a Better Deal.
 
Yeah that's a decent shout , however our discounts end tomorrow making its gone from £21 - £33- £50 -£57 from 26th.
Think we should have restarted the cycle a few weeks ago. I'll remember that next time.

Update got an email sorry to see you got , offer of 250mb £20 , so if we take an 02 £5 deal MSE offer (is that valid for volt,)
 
weimaraner95 said:
Yeah that's a decent shout , however our discounts end tomorrow making its gone from £21 - £33- £50 -£57 from 26th.
Think we should have restarted the cycle a few weeks ago. I'll remember that next time.

Update got an email sorry to see you got , offer of 250mb £20 , so if we take an 02 £5 deal MSE offer (is that valid for volt,)
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I'm paying £31 for 250mb, telephone line and all days calls :: all day calls cost £8.00, so a good deal for 250mb would be £23 : makes £20 sound good!!
 
Checked my virgin account tonight. 250mb for £22. Cheaper than anything else I was offered. Hoping it doesn't go above £30 from next April. Now I just need to figure out if I can add volt from a family member
 
Even though we agreed to new offer on the 25th July , they cut us off on the 26th, been going around in circles on chat , for new offer to show up they obv needed to reconnect the service but said it could take 72hrs . We got back on yesterday but bill was showing as £57 for 250mb. They said wait again as they can't make any changes for 72hrs. Today we get acct update " all done" 250mb with a bill in sept for £117.00. chat say nothing on acct for the agreed deal. Other than wait I have doubts , currently waiting in CS relations queue. We have the web confirmation and contract.pdf , sent a complaint off but not hold my breath.
 
weimaraner95 said:
Even though we agreed to new offer on the 25th July , they cut us off on the 26th, been going around in circles on chat , for new offer to show up they obv needed to reconnect the service but said it could take 72hrs . We got back on yesterday but bill was showing as £57 for 250mb. They said wait again as they can't make any changes for 72hrs. Today we get acct update " all done" 250mb with a bill in sept for £117.00. chat say nothing on acct for the agreed deal. Other than wait I have doubts , currently waiting in CS relations queue. We have the web confirmation and contract.pdf , sent a complaint off but not hold my breath.
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No sure about your question but they did very similar thing to me, I upgrade from £38.00 per month to £46.00 for bigger tv. Even though i cancelled within 30 days they whacked a big bill onto me of £127.00. I refused to let them take it and i went forwards and backwards through calls and webchat and eventually via people on the community boards. I ended up leaving them as they pissed me off that much. luckily i am in a 5g area. I keep looking at the £39.99 or slightly lower for the bigger tv package with 250mb. I just have not jumped yet.
 
Yeah never signed or agreed to the 250mb @£57 it's basically a reconnection of the old service , rolling. I was just curious if we got no where with them if I could leave straight away.

After being on chat they asked for the copies if the pre contract. Said they will honour it tomorrow
Day 8 tomorrow.

Wait n see
 
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I have my doubts, it's been documented to manually apply tomorrow when I ring or chat

They said they system wouldn't allow them to do it until 5-7 days had passed from the date of the contract. All bluff n blag but they have 1 day left to sort it out. Too busy to hang around in a queue now

Thanks guys
 
weimaraner95 said:
I have my doubts, it's been documented to manually apply tomorrow when I ring or chat

They said they system wouldn't allow them to do it until 5-7 days had passed from the date of the contract. All bluff n blag but they have 1 day left to sort it out. Too busy to hang around in a queue now

Thanks guys
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sometimes they will do that charge you then refund next months , we just let out contract end and signed up for another 18 months. ended up same price as old contract but no free sim card that we never used anyway yes I know it will go up within the 18 months but will see what happens then.
 
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