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Broadband Retentions leaving Virgin question - Price increase

Last black Friday weekend. I got a deal for £26 for volt 500mb (Gig1) broadband for £26 via the app.

I tried a few different UK locations via VPN and the price changed a few times.

Check your app to see if there's any package or upgrade offers in your accounts this year.
 
Had Vodafone fibre fitted yesterday and all went well.
The CityFibre engineer said that Vodafone are the only supplier that sends out the router that needs updating when it’s installed so installation is longer than other CityFibre providers.
He also said Zen has some of the best customer services for a CityFibre supplier.
Here are my speeds over WiFi
Downstairs with and without vpn.
I am on the 910mb connection.


IMG_5241.pngIMG_5242.jpeg

Upstairs

IMG_5249.pngIMG_5250.png
 
Seem to be dropping quite a bit,is the vpn set to uk also. But I find various apps, do give differant readings. Ime only on 250 Meg with VM but it's very solid with and without vpn.
 
plasterer said:
Seem to be dropping quite a bit,is the vpn set to uk also. But I find various apps, do give differant readings. Ime only on 250 Meg with VM but it's very solid with and without vpn.
Click to expand...
Yes VPN was set to London server.
I haven’t tried changing the protocols on the VPN yet.
Don’t use my VPN much but will still have a play and see if Vodafone puts blocks in place for the usual blocks that VM can have at times.
 
cokeaddict said:
Virgin can suck it.

Just gonna wait till 29th now and see what BF deal Voda offer.
Click to expand...
So was waiting until today to see what the Voda BF deal would be.

They went live 30 mins early though, so they dropped the 910mb from £28 to £27.50 a month (not a great deal).

Money Saving Expert was offering £27 + £70 gift card, so I thought sod it will go for that as was showing a valid until 23:59, but when I clicked the link it took me to the voda site to be greeted with an updated monthly price of £27.50, instead of the £27 advertised.

So scrapped that and went looking for something better, found it advertised on TCB for £27 a month + £65 gift card + £68 cashback, so clicked the link expecting it to also be £27.50 when I got to the voda site, but it turned out to actually be £26.50 a month.

So I took that deal.

Not due for install until Jan though, so I guess if I find a better deal in the meantime, I can always cancel and sign up again.
 
cokeaddict said:
So was waiting until today to see what the Voda BF deal would be.

They went live 30 mins early though, so they dropped the 910mb from £28 to £27.50 a month (not a great deal).

Money Saving Expert was offering £27 + £70 gift card, so I thought sod it will go for that as was showing a valid until 23:59, but when I clicked the link it took me to the voda site to be greeted with an updated monthly price of £27.50, instead of the £27 advertised.

So scrapped that and went looking for something better, found it advertised on TCB for £27 a month + £65 gift card + £68 cashback, so clicked the link expecting it to also be £27.50 when I got to the voda site, but it turned out to actually be £26.50 a month.

So I took that deal.

Not due for install until Jan though, so I guess if I find a better deal in the meantime, I can always cancel and sign up again.
Click to expand...
I haven’t had any issues yet with installation.
Speeds seem consistent throughout the day.
 
cokeaddict said:
So was waiting until today to see what the Voda BF deal would be.

They went live 30 mins early though, so they dropped the 910mb from £28 to £27.50 a month (not a great deal).

Money Saving Expert was offering £27 + £70 gift card, so I thought sod it will go for that as was showing a valid until 23:59, but when I clicked the link it took me to the voda site to be greeted with an updated monthly price of £27.50, instead of the £27 advertised.

So scrapped that and went looking for something better, found it advertised on TCB for £27 a month + £65 gift card + £68 cashback, so clicked the link expecting it to also be £27.50 when I got to the voda site, but it turned out to actually be £26.50 a month.

So I took that deal.

Not due for install until Jan though, so I guess if I find a better deal in the meantime, I can always cancel and sign up again.
Click to expand...
Well this ended up going to ****.

Friday morning they changed the offer to £105 giftcard + £68 cashback and £26.50 a month.

Rang Voda and asked to cancel the order I placed, which they did no problem.

Placed a new order, but both tcb and giftcloud failed to track the order, left it over 24 hours but no confirmation came through, so rang Voda and asked to cancel again, which they did again.

Put an order in again this morning that went through (no confirmation again from giftcloud or tcb, but thought sod it, i'll just have to raise the claims later if it doesn't sort itself out), but this time I didn't get a confirmation email from Voda either, so had to ring them to ask what was happening, to be told that it didn't submit fully their end, even though it completed for me and therefore they will cancel the order so I could purchase it again.

This time however I failed the damn credit check, after several long (4+ hours in total) phone calls, it turns out their system creates a new account every time you try to place an order for a new contract and therefore I now have too many accounts, so credit check auto fails.

They offered to put it through manually, but couldn't give me anything that I was offered via tcb, so I would loose the £68 cashback + the £105 giftcard and ontop of that, I would have to pay £27.50 a month, so in total it would cost me £197 more for the same thing, so told them to forget it.

Unless some great deal turns up elsewhere in the next week or so, I guess I will be sticking with virmin for another 18 months then.
 
Last edited:
cokeaddict said:
Well this ended up going to ****.

Friday morning they changed the offer to £105 giftcard + £68 cashback and £26.50 a month.

Rang Voda and asked to cancel the order I placed, which they did no problem.

Placed a new order, but both tcb and giftcloud failed to track the order, left it over 24 hours but no confirmation came through, so rang Voda and asked to cancel again, which they did again.

Put an order in again this morning that went through (no confirmation again from giftcloud or tcb, but thought sod it, i'll just have to raise the claims later if it doesn't sort itself out), but this time I didn't get a confirmation email from Voda either, so had to ring them to ask what was happening, to be told that it didn't submit fully their end, even though it completed for me and therefore they will cancel the order so I could purchase it again.

This time however I failed the damn credit check, after several long (4+ hours in total) phone calls, it turns out their system creates a new account every time you try to place an order for a new contract and therefore I now have too many accounts, so credit check auto fails.

They offered to put it through manually, but couldn't give me anything that I was offered via tcb, so I would loose the £68 cashback + the £105 giftcard and ontop of that, I would have to pay £27.50 a month, so in total it would cost me £197 more for the same thing, so told them to forget it.

Unless some great deal turns up elsewhere in the next week or so, I guess I will be sticking with virmin for another 18 months then.
Click to expand...
Ask them to cancel the 4 old accounts and maybe you can start again..??
 
smiffy46 said:
Ask them to cancel the 4 old accounts and maybe you can start again..??
Click to expand...
I tried that, they said they can't they will "automatically" go inactive after "sometime".

When I pressed on how long "sometime" is, they said 90 days.

Also it seems that all the accounts are already inactive, so they just mean they will delete the data after 3 months.

It doesn't matter now anyway, as the offer has finished.
 
cokeaddict said:
I tried that, they said they can't they will "automatically" go inactive after "sometime".

When I pressed on how long "sometime" is, they said 90 days.

Also it seems that all the accounts are already inactive, so they just mean they will delete the data after 3 months.

It doesn't matter now anyway, as the offer has finished.
Click to expand...
Is it linked to your address or the name on the account?
Because you could use your partner’s name.
 
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