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Broadband Retentions leaving Virgin question - Price increase

I've just renewed ours at the start of the month, we had M250 increased to M350 with Volt, landline (not used), WiFi Max guarantee with 1 WiFi pod, at £26.

Went onto the online chat and basically said there's no way we can afford it when it increases to £56 and wanted to cancel. The chat agent asked me a load of questions about what we use our broadband for, how many devices etc. They then said our current package was best for us and offered renewal at £22.

Immediately accepted the offer!
 
After some advice. Our virgin contract ends on the 14th October. We are currently paying £68 for Broadband, Landline and phone. I called them to get a price on dropping the landline and tv but they want £72 just for the broadband. (Absolutely ridiculous)

I’ve cancelled my service with them and as I have to give 30 days notice, the service will end on the 24th October.

We are going to signup as a new customer in my partners name, but my question is when can we actually do the signup? I noticed when putting the postcode in that it says they may hold on sending equipment for a couple of days whilst the old account is settled. Is it worth her just signing up now, or hanging fire a few days? Or waiting until closer so the 24th?

Hoping someone who’s been through the process can offer some advice. Thanks in advance!
 
spookyghost1 said:
After some advice. Our virgin contract ends on the 14th October. We are currently paying £68 for Broadband, Landline and phone. I called them to get a price on dropping the landline and tv but they want £72 just for the broadband. (Absolutely ridiculous)

I’ve cancelled my service with them and as I have to give 30 days notice, the service will end on the 24th October.

We are going to signup as a new customer in my partners name, but my question is when can we actually do the signup? I noticed when putting the postcode in that it says they may hold on sending equipment for a couple of days whilst the old account is settled. Is it worth her just signing up now, or hanging fire a few days? Or waiting until closer so the 24th?

Hoping someone who’s been through the process can offer some advice. Thanks in advance!
Click to expand...
Personally, id wait, retentions will probably offer a better deal than your wife will as a new customer.

The one time i did this, i got the wife to call around a week before my noticed ended.

Still had to send the hub back. We were never without service.
 
manic01 said:
That's not the answer to the question 😂
Click to expand...
Don't sign up as a new customer because the real retentions will call sooner to the cancellation date.

Write some new customer prices down so you're not in the dark when they phone you.
 
Yenial said:
I've just renewed ours at the start of the month, we had M250 increased to M350 with Volt, landline (not used), WiFi Max guarantee with 1 WiFi pod, at £26.

Went onto the online chat and basically said there's no way we can afford it when it increases to £56 and wanted to cancel. The chat agent asked me a load of questions about what we use our broadband for, how many devices etc. They then said our current package was best for us and offered renewal at £22.

Immediately accepted the offer!
Click to expand...
I am thinking considering you just renewed contract you may have still have been perhaps still available to cancel within say example 30 days.
once you are into contract that is a different matter normally cancelation fees for lenght of contract. But supposidly new rules comming out so they have to tell if any changes to prices.
 
Yeah I’m aware they’ll probably call, but I can’t see them offering less than the £39.99 new customer offer for Gig1.

Cheers @Ferret. I’ll give it until a week before cancellation date for retentions to call, if not I’ll get the wife to signup.

I will say it was the fastest they’ve actually processed a cancellation for me. Last renewal I spent about 4 hours on the phone to different departments trying to cancel until they actually offered me a decent price. They clearly don’t want my money anymore 🤣
 
spookyghost1 said:
Yeah I’m aware they’ll probably call, but I can’t see them offering less than the £39.99 new customer offer for Gig1.

Cheers @Ferret. I’ll give it until a week before cancellation date for retentions to call, if not I’ll get the wife to signup.

I will say it was the fastest they’ve actually processed a cancellation for me. Last renewal I spent about 4 hours on the phone to different departments trying to cancel until they actually offered me a decent price. They clearly don’t want my money anymore 🤣
Click to expand...
I have done the sign up in a new name and it all went well.
Just had to send the hub back as mentioned.
The best deals for 1gig are with CityFibre providers at the moment.
I’m lucky because I have both in my area so have more leverage for price haggling.
 
Yeah I’m not so lucky. Only VM or any of the openreach providers for me. What are the CityFibre providers upload speeds like? VM’s top upload is 50 odd Mb on the 1Gig line. Would love a symmetrical gig line.
 
spookyghost1 said:
Yeah I’m not so lucky. Only VM or any of the openreach providers for me. What are the CityFibre providers upload speeds like? VM’s top upload is 50 odd Mb on the 1Gig line. Would love a symmetrical gig line.
Click to expand...
CityFibre use symmetrical lines.

This is one of their providers.
IMG_4925.pngIMG_4926.jpeg
 
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VM Contract ends in March 25 currently paying £21.79 for 125mb, just had an email, "your contract is ending soon take advantage of this new 18m contract price will remain the same until march and then will be ". Click offer £37.99. Nah don't think so. Youfibre here
 
weimaraner95 said:
VM Contract ends in March 25 currently paying £21.79 for 125mb, just had an email, "your contract is ending soon take advantage of this new 18m contract price will remain the same until march and then will be ". Click offer £37.99. Nah don't think so. Youfibre here
Click to expand...
yes that is good if you have another option some don't have that hopefully you get a better deal (y)
 
Wish I could leave VM only people that provide fibre to my area. I believe the deal I currently have is not bad at all but i think it is coming to an end soon.

I have all channels, inc. kids sports and cinema. 1Gig fibre. additional tv box netflix and multiple wifi booster for £61
 
On the virgin app , Early Black Friday deals
Offering me a free upgrade from 125mb to 250mb for 3 months then it increases by £6 . Tempted as it be Dec, Jan, Feb Bill will be the same now , and contract is up in March so notice will be going in on February. Only dilemma is they **** something up , like remove my current discounts

Any way check your VM app and offers
 
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