To be fair to OP it's exactly what happened to me....I asked for a refund..got charged again and then a few days 2 sets of refund..but they are spot on with the review ...though I didn't get a rude response as I sent a polite request 🤣 ..the post they put out kinda suggested that was end of road...I know it's still working in some form or another but I ended up on PM BF deal been great so far.
Ended up being banned refunded at RD then being banned and refunded at AD...no fault of my own on that one...😂