Help with update or new box from basically no tech person

[Blingking]

No i didnt do that
i just flashed online that 7.3 thing, it flashed the box and then rebooted itself, then ive just removed the plugs tried it on another tv with a different HDMI and pushed the audio button then exited back out again

 

[Abu Baniaz]

So settings are restored.
Select Quest HD, then press Audio. Take a picture of the options on the Audio screen and upload it here

EDIT:
When you adjust the volume with your receiver remote, does the volume on the TV change or on receiver?

 

[Blingking]

Sorry mate im a complete novice cant see quest HD anywhere

 

[Abu Baniaz]

Okay, pick any channel and tell us what it is. post a picture of the audio options. Please see question in edit to my last post.

 

[Blingking]

So settings are restored.
Select Quest HD, then press Audio. Take a picture of the options on the Audio screen and upload it here

EDIT:
When you adjust the volume with your receiver remote, does the volume on the TV change or on receiver?

when i push the volume it appears on screen and goes up and down in numbers, but it doesnt appear on the digital display on the box, just the clock all the time unless i change channel

 

[Blingking]

this is bbc1

 

[Abu Baniaz]

I am interpreting your response that the volume on the TV is changing. Do you know how to log into the web interface of your receiver? Please do so and check what the volume is.

 

[Blingking]

I am interpreting your response that the volume on the TV is changing. Do you know how to log into the web interface of your receiver? Please do so and check what the volume is.

is the grab i sent not correct audio options, No i dont know how to log in to the interface on the receiver

 

[Abu Baniaz]

Please try changing the DTS downmix option too

 

[Abu Baniaz]

Web Interface:
Enter the IP address of receiver into your web browser on your PC.

 

[Blingking]

I am interpreting your response that the volume on the TV is changing. Do you know how to log into the web interface of your receiver? Please do so and check what the volume is.

is this not audio options?

 

[Blingking]

Web Interface:
Enter the IP address of receiver into your web browser on your PC.

yeah ive entered the ip address in the browser

 

[Abu Baniaz]

Ok, what is the volume level of receiver as shown in the web interface? Is it muted/0 by any chance? If so, increase it please.

 

[Blingking]

Ok, what is the volume level of receiver as shown in the web interface? Is it muted/0 by any chance? If so, increase it please.

no it was 35, do you want me to turn the DTS downmix to off?

 

[Abu Baniaz]

Yes, please try changing the DTS downmix option to off.

 

[Blingking]

Yes, please try changing the DTS downmix option to off.

turned it to off didnt make a difference

 

[Abu Baniaz]

It might be a hardware issue on the box then. But before we give up, can we try a factory reset? You will need to set timers and scan.

 

[Blingking]

It might be a hardware issue on the box then. But before we give up, can we try a factory reset? You will need to set timers and scan.

where do i learn to do the set timers and scan please

 

[Abu Baniaz]

It is immaterial at the moment.

Scanning: Easiest to use AutoBouquetsMaker.
Timers: Press the Record button.

 

[Blingking]

It is immaterial at the moment.

Scanning: Easiest to use AutoBouquetsMaker.
Timers: Press the Record button.

just scanning now, after scanning i pushed record button what option am i trying to do