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Gas smart meter

silverblack said:
We had smart meters installed April last year and the gas reading has never worked on the monitor.
When we got in touch with Octopus they said to change the settings to read every 30 minutes as it was a longer period before.
Still never worked just sits on awaiting data.
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If you have 2 different providers and 2 indoor monitors only one monitor will work.
IVIE bud monitors will monitor 2 separate providers on the one indoor display. I have EON Lecky BG gas and both use to show up fine till the BG smart meter went t*ts up

So I had them booked in for the 2nd appointment today and guess what ?
They cancelled via a missed call and a text. I rang them back told them wife took the afternoon off and their sending us a cheque for £60

That's £100 I've had off them in a week. They've rearranged it for the 5th Feb

I hope they don't come
 
So 5th of Feb came and guess what ? they cancelled again and I received nothing for the missed appointment on the 17th Jan.

I spent another hour on the phone and was informed that they would sort it from their end and the fault info had been forwarded on to the relevent department and to allow 5 working days which was the 12th

And you guessed it it's still broke, still showing £22:60 online and you have to manually add any top up to the meter in the garden. But worse we've no way of knowing what's left without lying in the sh*t trying to read the LED.

I think I've exhausted every avenue even 3 emails of complaint with no reply. I think I'll take it to the ombudsman and see it the can help
 
loncell said:
So 5th of Feb came and guess what ? they cancelled again and I received nothing for the missed appointment on the 17th Jan.

I spent another hour on the phone and was informed that they would sort it from their end and the fault info had been forwarded on to the relevent department and to allow 5 working days which was the 12th

And you guessed it it's still broke, still showing £22:60 online and you have to manually add any top up to the meter in the garden. But worse we've no way of knowing what's left without lying in the sh*t trying to read the LED.

I think I've exhausted every avenue even 3 emails of complaint with no reply. I think I'll take it to the ombudsman and see it the can help
Click to expand...
You can take a photo of the display using your phone.
It's the only way I've been able to read meters for past five years.
It might take ten or more shots before you can get one you can see but it saves trying to kneel down or lying down in the shit and twigs
 
I've been away for a few days so I was told it would be all sorted by the time I get back, I checked today and it's the same.
I rang them and requested to speak to the manager. I was on hold for 1hr22mins at which point I hung up.
I've took my case to the energy ombudsman and opened up a complaint via them. Next one will be the LED on the meter suddenly stops working (coughs loud) so I'll have no gas and no way of topping up so they will have to replace the meter
 
I went to top it up yesterday manually and the A buttons sticking. I sprayed some switch clean in but it's the same. If that screws up I've no way of topping the meter up
 
loncell said:
I went to top it up yesterday manually and the A buttons sticking. I sprayed some switch clean in but it's the same. If that screws up I've no way of topping the meter up
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Why not just have a normal set up where you pay monthly? If it goes tits up then it will still supply gas.
 
manic01 said:
Why not just have a normal set up where you pay monthly? If it goes tits up then it will still supply gas.
Click to expand...
There's a reason for that,
me and the other half use to have this on electric quarterly bills.
Every 3 months arguments of the highest order would start from how much you fill the kettle, how long they gonna be in the shower to why's the heating on again when it's warm outside ??!!.

In my last property (no gas) we had storage heaters economy 7 and we were massively overcharged a looooooong story we ended up nearly in court but sorted it days before we won.

When we moved to this property both the excisting electric and gas meters had a key and a card which suited us, nip shop top up.

Then the shop closed and it was a drive hence,

2 smart meters installed so we could use online, and an Ivie Bud the jobs done. It's been superb and we top up when needed no slam bam thank you mamm bill every 3 months and no huge big rows.

Electric meter?, I've never had one issue and tbf the gas has been fine that was till there was a nationwide top up issue the backend of Nov 24 were smart meters weren't sending your online top up the meter. Everyone's was fixed but mine remains the same.

Some people keep saying "You pay more ! " to be quite frank I do not give a flyer just as long as I don't have that quarterly huge ding dong argument it's a price worth paying plus no putting away then pinching from it to pay Paul
 
loncell said:
There's a reason for that,
me and the other half use to have this on electric quarterly bills.
Every 3 months arguments of the highest order would start from how much you fill the kettle, how long they gonna be in the shower to why's the heating on again when it's warm outside ??!!.

In my last property (no gas) we had storage heaters economy 7 and we were massively overcharged a looooooong story we ended up nearly in court but sorted it days before we won.

When we moved to this property both the excisting electric and gas meters had a key and a card which suited us, nip shop top up.

Then the shop closed and it was a drive hence,

2 smart meters installed so we could use online, and an Ivie Bud the jobs done. It's been superb and we top up when needed no slam bam thank you mamm bill every 3 months and no huge big rows.

Electric meter?, I've never had one issue and tbf the gas has been fine that was till there was a nationwide top up issue the backend of Nov 24 were smart meters weren't sending your online top up the meter. Everyone's was fixed but mine remains the same.

Some people keep saying "You pay more ! " to be quite frank I do not give a flyer just as long as I don't have that quarterly huge ding dong argument it's a price worth paying plus no putting away then pinching from it to pay Paul
Click to expand...
At the end of the day you still pay the same amount for gas or electricity used if it's PAYG or quarterly. I get it that some don't like big bill's popping through the door.
 
moshibeth said:
At the end of the day you still pay the same amount for gas or electricity used if it's PAYG or quarterly. I get it that some don't like big bill's popping through the door.
Click to expand...
PAYG gas is twice the price per cubic metre than quarterly billed gas.
 
I can understand within reason , but you can easily work out how much you are topping up and just put this a side to pay the quarterly bill .
 
Exactly why we prefer meter. The arguments we had on quarterly bills were horrendous as to who's using what, lights, plugs , etc.
Then you only need a fridge washer car screw up and your playing catch up.

Anyway,I'm four months in and nearly 4 weeks into opening a case with the energy ombudsman and still nothing.
Apparently BG have read and seen my case and not acted.
I'm just gonna report it broke. The A buttons on the meter is sticking. I'm sure a blast of switch clean would sort it but why tf should I ?.

They can replace the whole thing
 
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