Gas smart meter

[loncell]

It's 3 different codes, I've not tried them. I'm thinking, if I load up the meter and they come and swap it out, will it post up a red flag a sh*toad of credit ?.
I'm thinking the same as you that it might be compen but 3 different payments and no call or email and no comms with the woman who's doing the energy ombudsman case.
It's a strange one, I might stick one of the £120 see what happens.
I still can't believe I'm 6 months in for a knackered meter, crazy

 

[loncell]

Ive been explaining to all the advisors that the meter is play up. The LED screen keeps blanking out and the A Button is badly sticking making virtually impossible to manually add credit.
There's roughly £8 on it now and when that goes that's it, I'm off grid as I won't be able to add credit.
So they booked me an engineer last week for this morning and guess what,
They've cancelled
I Got back on the phone and asked the advisor what did the woman who I spoke to actually write down?. He said she just put faulty meter, so when the back staff see this they think "It's a faulty communication fault, nothing to do with me"

I spent 5 minutes explaining the screen and button issue and she failed to include it. I sent 2 emails with read receipts to the complaints 2 weeks ago and got no reply.

So the guy I spoke with today booked me for a smart meter upgrade on the 13th. If they cancel I will run the credit down then go off grid then ring as an emergency.

 

[silverblack]

Our gas reading still doesn't make it to the display either still stuck on awaiting data.
Been like that since we got it.Octopus doesn't seem interested 🤔

 

[loncell]

Our gas reading still doesn't make it to the display either still stuck on awaiting data.
Been like that since we got it.Octopus doesn't seem interested 🤔

Mines been stuck on £22:60 for 6 months it's sh*te I know m8 and the IVie Bud connects with the electric not the gas.

Problem is with mine now, even when I top up via the online app it still doesn't transfer to the meter so I manually have to go outside and lie down in the grass as the LED screen can't be seen looking downwards then struggle like feck to type in the 16 digit code while the A button randomly shifts you on when you don't want.And now the LED screen is on the blink were it goes all black squares.

They've booked me in for a smart meter *upgrade* on the 13th May. If they cancel I'll not top up I'll simply go offline then ring up saying I can't put credit on. They supposedly call out within 3 hours.

I asked the question: "What's your protocol if someone rings up with a mechanically faulty meter and they can't add credit manually or online ?"
His reply made my urine turn to steam

"We send out an engineer to repair or replace" (replace I know I know the script)
So for some unknown reason it gets booked in by an advisor, it gets forwarded to the back staff who look at the reason and say
"That's a Comms error nothing to do with us" when the truth is it's both software and hardware