Yes Ibo player is good there’s 2 types off ibo apps available in the store I have subscribed to both and they are fast at loading and it looks like a custom iptv app.
I have the SmartOne-IPTV app installed on both of our Samsung and LG TVs - reasonably priced I thought and working well -from memory it has a 14 day trial so you can check it out
Probably the smarters app doesn’t show catch ups then, there is another version of the smarters app available on LG/Samsung store and another ibo player pro app you might want to try before contacting your provider.
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