Zgemma H5 no satellite after replacing quad lnb.(Astra2 + ROI based)

[teflon]

Hello All,
Can you experts help?

I have a Zgemma H5 and the lnb got damaged during the storm. I got a local technician to come and replace the quad lnb while i was in work and all was done and photos sent and signal showed as coming in (astra 2) but when i got home the channels were still gone. Ive no signal showing for satellite at all but saorview is all perfect and its split down the same cable so there cant be any cable damage?

Ive done multiple scans now and still nothing at all. Ive tried 2 other zgemma boxes also and nothing on them either. The small crappy sat receiver in the bedroom is working so the dish and lnb should be sound.

Can anyone think of something that i am missing here?

TIA

teflon

 

[teflon]

I have tried the bedroom receiver in the front room and it doesnt work so I dont know what it could be? I can only assume he forgot t connect something?

 

[Ferret.]

I have tried the bedroom receiver in the front room and it doesnt work so I dont know what it could be? I can only assume he forgot t connect something?

Storm you say.

Damaged tuner ?

 

[Abu Baniaz]

We know there is signal in the bedroom. Try the other receivers in the working location ( bedroom). Upload pictures of the LNB, maybe he forgot to connect the wires as you suspect. Hopefully, he did not use a quattro LNB.

 

[teflon]

Storm you say.

Damaged tuner ?

How do I check that or can I?

 

[teflon]

We know there is signal in the bedroom. Try the other receivers in the working location ( bedroom). Upload pictures of the LNB, maybe he forgot to connect the wires as you suspect. Hopefully, he did not use a quattro LNB.

LNB attached below. He will be coming back to remedy the situation this week but I thought if it was something simple I could save the man a trip. I've no way to access the roof though.

 

[Abu Baniaz]

That picture isn't clear enough.

You can check the tuners are working by testing the receivers in the bedroom. You said the old receiver was working there.