Gas smart meter

[loncell]

It's 3 different codes, I've not tried them. I'm thinking, if I load up the meter and they come and swap it out, will it post up a red flag a sh*toad of credit ?.
I'm thinking the same as you that it might be compen but 3 different payments and no call or email and no comms with the woman who's doing the energy ombudsman case.
It's a strange one, I might stick one of the £120 see what happens.
I still can't believe I'm 6 months in for a knackered meter, crazy

 

[loncell]

Ive been explaining to all the advisors that the meter is play up. The LED screen keeps blanking out and the A Button is badly sticking making virtually impossible to manually add credit.
There's roughly £8 on it now and when that goes that's it, I'm off grid as I won't be able to add credit.
So they booked me an engineer last week for this morning and guess what,
They've cancelled
I Got back on the phone and asked the advisor what did the woman who I spoke to actually write down?. He said she just put faulty meter, so when the back staff see this they think "It's a faulty communication fault, nothing to do with me"

I spent 5 minutes explaining the screen and button issue and she failed to include it. I sent 2 emails with read receipts to the complaints 2 weeks ago and got no reply.

So the guy I spoke with today booked me for a smart meter upgrade on the 13th. If they cancel I will run the credit down then go off grid then ring as an emergency.

 

[silverblack]

Our gas reading still doesn't make it to the display either still stuck on awaiting data.
Been like that since we got it.Octopus doesn't seem interested 🤔

 

[loncell]

Our gas reading still doesn't make it to the display either still stuck on awaiting data.
Been like that since we got it.Octopus doesn't seem interested 🤔

Mines been stuck on £22:60 for 6 months it's sh*te I know m8 and the IVie Bud connects with the electric not the gas.

Problem is with mine now, even when I top up via the online app it still doesn't transfer to the meter so I manually have to go outside and lie down in the grass as the LED screen can't be seen looking downwards then struggle like feck to type in the 16 digit code while the A button randomly shifts you on when you don't want.And now the LED screen is on the blink were it goes all black squares.

They've booked me in for a smart meter *upgrade* on the 13th May. If they cancel I'll not top up I'll simply go offline then ring up saying I can't put credit on. They supposedly call out within 3 hours.

I asked the question: "What's your protocol if someone rings up with a mechanically faulty meter and they can't add credit manually or online ?"
His reply made my urine turn to steam

"We send out an engineer to repair or replace" (replace I know I know the script)
So for some unknown reason it gets booked in by an advisor, it gets forwarded to the back staff who look at the reason and say
"That's a Comms error nothing to do with us" when the truth is it's both software and hardware

 

[loncell]

The saga drags on,
So I've stopped trying to manually add the UTRN credit to the meter, last time it took over 30 minutes due to the faulty screen and button so as it stands I've around a fiver left on the meter.
I then wrote an email to the complaints department for about the 100th time saying that when the fivers gone I'll be off grid.

I then gets a call about a week back from BG asking for the meter serial number which I sent then nothing till yesterday. They rung again asking for a picture of the meter which I sent.

A few hours later then rung again saying would I be in Weds as an engineer was going to call to "Look" at the meter. At this point I said the meters faulty both software and hardware.
Now I know the script, gas engineers & electricians for large companies do not call out to manually open up meters and start to repair them themselves on the job on residential properties. They just swap out the meter, that's not their job.

So I said "So I take it they'll be swapping out the meter ?" Her answer was "Well not necessarily". Honestly you couldn't make it up.

I said "And he won't cancel his appointment on the day?" She said "No". If they cancel it will be the 7th engineer to cancel and I'll just wait till the credits run out and I'm off grid then phone. Just a good job it's summer and my showers electric

 

[loncell]

Finally they called today and replaced the meter. I have to wait now for it to be activated and the guys stuck £15 on it for the messing around.
Currently the meters in Credit Mode but now it's showing £00:00. He said it takes roughly 24 hours then the £15 will show.

Also my Ivie Bud instantly picked up the meter and now its showing £00:00 that's the first time in 6 months it's changed.

The guy also changed the meter so instead of facing out it's facing up so you can simply see the dials.

Hopefully the meter will be activated to a smart meter tomorrow and the £15 should show up
He said he can't guarantee the Ivie Bud would work but when we bought it it just picked the meter up and worked and so has this new one.

Once it's done that's it, I'll lob the the £480 credit on stuff it.

6 months, about 100 calls 6 engineers cancelled and a waste of time ombudsman is what it took before I got a knackered meter taken out, utter madness

 

[loncell]

Probably the final post,

I decided to type in the £120 - £120 - £240 credit that had been put into my account by British Gas on the 11th April.
They codes all failed so I decided to go into live chat and asked why.

Turns out the first £120 failed so BG tried again that failed so they sent a £240 instead, why ? I've not a Scoobies.

Before I questioned it the advisor said, I will send you the £240 to your meter now it should take an hour.
I did have to take a picture of the meter with the number typed in then another showing it failed so hopefully in a few hours the meter will show £240 in it