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Gas smart meter

loncell

loncell

TK Veteran
My home has EON and British Gas smart meters and because of this we have an Ivie Bud monitor.
Suddenly the gas on the Ivie bud picks up the meter itself but it's stopped updating usage and any online or manually added top ups, it's stuck on a £22:60 and has been for 3 weeks.

But not only that, the online app is the same so when I top up it via the app it doesn't get through to the meter so I have to manually go outside and type into the meter the app transaction 20 digit code.

Basically the meters stopped communicating online and to the Ivie bud monitor with updates. Like I said, the Ivie buds picking up the meter but it hasn't updated for 3 weeks.

The bit that really annoys me is the location of the gas smart meter. It's outside on ground level zero, It's so low it's virtually impossible to read the LED its kinda blanked out as your looking at it from a downward angle that's unless you put one ear in the p*ss wet soil and go level with it.

I've rung them up twice and both times they said there's an issue with topping up online,fine, but, why isn't the Ivie bud updating when the credits added or online or manually ?

Anyone else having similar as British Gas said it's a nationwide issue
 
Just a follow up
So I gets in touch with BG and they booked for an engineer to call out believe it or not on New Years Eve.
Anyway I thought I'll be home that day so but now I've had that cancelled and no fixed date given just yet as it's not classed as an emergency.

So I got reading into abit more and the meter has a SIM card in it so it can send data back to and fro from the British Gas main customer server.

I personally I think due to the technical issues they had that the SIM card has simply lost it's connection and a reboot "might" send it back online.

Question:-

Is there anyway possible I can button press/power on off so as to reboot the smart meter ?. I've a feeling it's lost comms and needs a reboot of some sort or can customers services send a hit to it to reboot

Just a thought

I don't even know were it draws it's juice from
 
loncell said:
Just a follow up
So I gets in touch with BG and they booked for an engineer to call out believe it or not on New Years Eve.
Anyway I thought I'll be home that day so but now I've had that cancelled and no fixed date given just yet as it's not classed as an emergency.

So I got reading into abit more and the meter has a SIM card in it so it can send data back to and fro from the British Gas main customer server.

I personally I think due to the technical issues they had that the SIM card has simply lost it's connection and a reboot "might" send it back online.

Question:-

Is there anyway possible I can button press/power on off so as to reboot the smart meter ?. I've a feeling it's lost comms and needs a reboot of some sort or can customers services send a hit to it to reboot

Just a thought

I don't even know were it draws it's juice from
Click to expand...
They have an internal battery that needs changing every few years
 
The battery does go flat and sometimes they have signal issues i was chatting to a gas engineer about smart meters and he said they are called out all the time with problems i don't think there is anything that you can do yourself but wait
 
The battery is supposed to last about ten years but not sure if they actually do.
If the battery is flat the display shuts down and it can also lock the meter shut so no gas supply to the premises but can also lock open.
My meter lost connection but the engineer never changed the battery he just rebooted it somehow but I didn’t really take note of what he did as it was outside.
He did mess with my Electric meter also because he said they communicate with each other.
I was with Eon for both supplies at the time.
 
I got an appointment for an engineer to call out New Years Eve 1pm-5pm so that got cancelled. there out again on the 13th. I reckon its simply lost signal when they had issues a few month back and it simply needs resetting. Its working and lights up so the battery must be OK and I can add credit via the meter with the 20 digit number after I've bought it but it still doesn't show balance both on the inhouse display and online both still say £22:60. My thinking now is, It's either lost comms or the simcard it uses inside the meter to talk to the BG head office if fooked but Im more leaning to a simple reboot or my inhouse would update via bluetooth
 
Never communicates with the supplier.

When you report it, they say they'll send an engineer out and you'll never guess! It get's CANCELLED. Absolutely pointless!

Just threaten to report these scumbags to some news agency like the BBC, whether you like them or not. You might get somewhere...

Ensure all correspondence is done by writing and not over the phone!
 
It's all in a live chat then I got a text confirming it. Just a pain in the arse if you don't keep going out lied in the p*ss wet grass and snow typing in the codes.
F**k all smart about that
 
reece345 said:
Ate the ivie monitir any good, our eon one doesnt update or anything
Click to expand...
yeah mines fine, because I have BG and Eon I cant use both monitors you can only use one from either provider but with the IVIE Bud you can use it for both provider's. Like I said, mines been spot on till BS had issues at their then it stopped not only IVIE but online still showing £22:60 even though Ive topped up manually I'd say 4-5 times manually with the code at the meter. Funny enough I have a BG engineer booked in for today between 1pm-5pm so hopefully someone calls today and susses it out
 
Let us know how u get on with it, ive a eon on which just shows 0 all the time now. So i keep forgetting to top up., i looked at the ivie because eon doesnt send u a free replacement.
 
reece345 said:
Let us know how u get on with it, ive a eon on which just shows 0 all the time now. So i keep forgetting to top up., i looked at the ivie because eon doesnt send u a free replacement.
Click to expand...
Well as expected they cancelled till this Friday but just got an email from BG:-

"We’re really sorry about any trouble this may have caused you and we’re going to credit your account with £40 as a way of apologising."

They can cancel every week for me !
 
We had smart meters installed April last year and the gas reading has never worked on the monitor.
When we got in touch with Octopus they said to change the settings to read every 30 minutes as it was a longer period before.
Still never worked just sits on awaiting data.
 
Last edited:
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