we should tell him about signal finder, as he is now tech support, does not mention image for new box but epg on internal flash is a no no, say image, might be an idea to re do HDD cables and remember you can always flash openix to another slot and its easier than openatv.
ch 5 is here 11307 H 27500 2/3 DVB-S QPSK SID 2108. PLUS THE REST 5ACTION
Just for future this is how you do a single scan. menu setup, tuners & scanning, signal finder, then change predefined to user defined by toggling arrow right, then arrow down and change relevant bits green to scan, then select channel 5hd, now it will be in last scanned, so arrow up when on channel, then menu then select add to bouquet, but it adds channel to end of bouquet so now to move it select channel, then menu select move mode, click and it turns red, use arrows up or down to move it, then ok and then menu disable move mode. its easy after years...
For parents I would put epg on a usb.