hi thanks for getting back. yes number is about the same im afraid i dont know where to find portals on box. im not too tech savvy. i just keep going round in circles trying to get these free trials to work. the other issue i have is the message no line id defined, link an app code with this line. again i have the app number which ive been told needs to be sent to the server. this message appears in the xe downloader plugin .ive asked this server if they need this number and they say no. fed up with the whole thing now. think ill call it a night. thanks for getting back to me