No sounds on some channels

[Optimus Prime]

Hi.

On my mag 256 box some hd some fhd channels have no sound yet on other devices the channels do.

I've tried clearing user data and factory reset but still nothing.

Any help would be great.

Thanks

 

[nicoj24]

Can you try and update software now so you get the latest version on the 3rd of August.

 

[Optimus Prime]

I'll give it a go of redownloading the lastest software, I'll let you know how I get on :)

 

[nicoj24]

You may have to update a few times has it wlll not goto the latest version straight away usually a few updates until you get 250 r5 on the 3rd august 2018

 

[Optimus Prime]

I was on the latest version anyway but I've updated a couple of times anyway to see if it helped but sadly it's no different :(

 

[bazcfc1]

Is it just certain channels or all of them is there an audio setting you could change but if working on some channels could be a provider issue have you been In contact with them see if there's a fault at their end

 

[Optimus Prime]

It's just certain channels. I've tried other devices and they work fine. Really strange never had any problems with the mag boxes lol

 

[digikaos]

this is because your provider isn’t transcoding the streams to the correct format. mag boxes won’t play streams with mpeg2 audio they have to be converted at source

 

[coleshill]

Does anyone know how to sort problem as some of films and series has no sound on mag box

 

[bazcfc1]

Does anyone know how to sort problem as some of films and series has no sound on mag box

Its a codec issue with mags mate providers vod is a different format to what mags can handle

 

[coleshill]

Its a codec issue with mags mate providers vod is a different format to what mags can handle

Ok thanks