Freezing/buffering

[Wanderer93]

Hi guys looking for help.

have a few subs and been getting issues. When a big match is on or soccer aid for example. Totally unwatchable. Flick a vpn on and its fine. My main sub doesnt except vpns. So looking to figure it what causes it. I use a formuler so i can see rhe buffer bars are empty and server lock light is off.

with vm 200mb package. Only sub it doesnt so it on has a vpn on there end. Is this vm causing this or what?

 

[bazcfc1]

I know a few providers are having issues with recent z8 updates causing a few problema

 

[superdark024]

if you connect over 4g is it still the same?

 

[Wanderer93]

4g is poor but yes. Totally scunnered trying to figure it out and the vpn isnt the answer as the sub i use the most doesnt except them. All channels where having issues started on the main ones but spread to them all now.

 

[Wanderer93]

Any ideas guys? Change broadband provider?

 

[bazcfc1]

What, device mate

 

[Wanderer93]

Z7 . I trier another service was working fine until scotland game came on then freezing non stop . Was freezing on nearly all channels not just the football Vpn stops this happening. My main service doesnt allow vpns so vpn fix doesnt help for this . Its vm btw

 

[bazcfc1]

Are you sure your not been throttled at peak times

 

[Wanderer93]

Im not sure how do you tell? I thought somethibg like this is vpn solves the issue but cant use it with my provider i use

 

[legenderi32]

Have you checked your Virgin account online and made sure you have Websafe disabled?

Could also check your speeds during peak time (4pm-11pm)
If your speed is nowhere near same as off peak speed then your area may be oversubscribed and you could call Virgin for a discount or change ISP.