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Black screen on all pay for channels

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Wanderer93

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Woek up this morning to a black screen on all my vermin channels has anyone got this?

Done the usual reboots and rescans and router reboot

Nothings has solved it.

If anyone knows anything or is having the same issue can you let me know thanks
 
https://twitter.com/olesovhcom/status/928530094271975424

translated from french - a couple of tweets from OVH boss

We have a concern of food of SBG1/SBG4. 2 electric EDF arrivals are down (!!) and 2 channels of generators began in default (!). All 4 arrivals elec fuel more room routing. We are all on the problem.

and

In addition to concern about SBG, we are concerned on the optical network in Europe which interconnects RBX and GRA with POPs. It is down (!!).
 
I would think this is a major issue another tweet from ovh bossman:

'RBX: all optical links 100G from RBX to TH2, GSW, LDN, BRU, FRA, AMS are down'
 
SBG: 2 routing rooms are UP powered by gen. EDRF still down. ETA: 15min RBX: the DB of the optical node in RBX is corrupted. All links are still down. We upload the backup. ETA: 30min

adrilang said:
Not up yet in Derby but only a matter of time I’d have thought.

Pretty quick resolve from OVH generally it seems
Click to expand...
I've been web hosting with OVH for years now and always found they're on the ball when there's a problem and waste no time trying to fix.

Still waiting here though. Your location isn't important, its the order in which the servers are brought back up, so someone else in Manchester wont be back on yet.
 
Last edited by a moderator:
Comment by OVH - Thursday, 09 November 2017, 13:25PM

Hello,
Two pieces of information,

This morning we had 2 separate incidents that have nothing to do with each other. The first incident impacted our Strasbourg site (SBG) and the 2nd Roubaix (RBX). In SBG we have 3 datacentres in operation and 1 under construction. In RBX, we have 7 datacentres in operation.

SBG:
In SBG we had an electrical problem. Power has been restored and services are being restarted. Some customers are UP and others not yet. If your service is not UP yet, the recovery time is between 5 minutes and 3-4 hours. Our monitoring system allows us to know which customers are still impacted and we are working to fix it.

RBX:
We had a problem on the optical network that allows RBX to be connected with the interconnection points we have in Paris, Frankfurt, Amsterdam, London, Brussels. The origin of the problem is a software bug on the optical equipment, which caused the configuration to be lost and the connection to be cut from our site in RBX. We handed over the backup of the software configuration as soon as we diagnosed the source of the problem and the DC can be reached again. The incident on RBX is fixed. With the manufacturer, we are looking for the origin of the software bug and also looking to avoid this kind of critical incident.

We are in the process of retrieving the details to provide you with information on the SBG recovery time for all services/customers. Also, we will give all the technical details on the origin of these 2 incidents.

We are sincerely sorry. We have just experienced 2 simultaneous and independent events that impacted all RBX customers between 8:15 am abd 10:37 am and all SBG customers between 7:15 am and 11:15 am. We are still working on customers who are not UP yet in SBG.
Best, Octave
 
What has this got to do with VM lines not working? It’s Confused me or am I thick. Probably the latter :grimacing:
 
nope, if the server is in the OVH strassbourg (spelling) datacenter then it could still be down as ovh still haven't got all servers back up
 
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